Software Licence & Service Level Agreement

Last updated: 5th Jan 2021

As part of your monthly subscription to protrak Tracker stated within your terms and conditions (which can be found at www.protrakgps.co.uk/term-conditions), these terms set out here contain our commitment to your support and our on-going maintenance to the service...

KEY POINTS

The following key points of the below terms are highlighted here for your convenience only...

Service Level Agreement

1. Customer Training

a) protrak Tracker will provide all new customers with application training...

b) Training may be provided in the form of support query emails, pre-recorded sessions...

c) Customers may contact [email protected] unlimitedly at no extra cost.

2. Customer Support

a) There are a number of options to obtain support from protrak Tracker...

• i) Please refer and review our FAQs...
• ii) Should you not find the answer to your question in the list...

3. Service Upgrades

protrak Tracker is committed to customer support and constantly looks at ways to improve the service that we offer...

Software License Agreement

1. License to Use

a) protrak grants a licensee an exclusive, non-transferable license to use protrak Tracker cloud-based software...

2. Term of License

a) The Licensor grants the license effective as of the date of this Agreement for one (1) calendar month...

3. Territory of Use

a) The territory of the software use is the UK.

4. Sublicense

a) The licensee may not sublicense the software without prior written permission from protrak.

5. Warranties and liability of the Parties

• a) The Licensor hereby warrants that the software complies to its descriptions and functional purpose...
• b) The licensor warrants that it rightfully possesses and disposes of the property rights to the software...
• c) The licensor guarantees to the licensee that the software and the software use rights are not subject to any pledge or dispute...

For the full scope of the software license agreement please contact your sales representative or reach out to [email protected].